mc mcw's commitment to responsible gaming
Entertainment has value only when it is controlled and mindful. mc mcw believes every player has the right to set their own limits and should have access to support when needed.
Our commitment
mc mcw is an entertainment platform — gaming here should be for enjoyment, not as a solution to stress or financial difficulties. We want every user to make informed decisions and play within their means. That is why our platform includes several tools to help you manage your spending, time, and activity.
Our Terms and Conditions clearly state that anyone under 21 is strictly prohibited from opening an account or taking part in any betting or casino activity on mc mcw. We take age verification very seriously and may request additional information at any time if there is any doubt.
Under our Privacy Policy, your personal information and gaming history are kept secure. Information about any self-exclusion or limits set on your account is never shared with third parties.
- Account access is provided to users aged 21+ only
- Deposit limit settings are always available
- Self-exclusion requests are accepted 24/7
- A cooling-off period can be used to take a temporary break
- Gaming history review is always available
- Referrals to professional counsellors are available
- 24/7 live chat and email support are always ready
Self-control tools
The following tools are available free of charge on every mc mcw account. Using them is not a sign of weakness — it is the mark of a responsible player.
Deposit Limit
Set a maximum cap on your daily, weekly, or monthly deposits. Any attempt to deposit beyond the set amount will be blocked automatically.
Session Time Limit
Decide how long you want to stay on the platform at a stretch. Once the set time is up, the system will send a break reminder on its own.
Cooling-Off Period
If you want to take a break from your account for a few days, activate a cooling-off period for a set duration. During this time, logging in or placing bets will not be possible.
Bet Limit
Set a maximum amount for each bet in advance. This helps reduce the tendency to place large bets impulsively.
Gaming History Review
View all your deposits, withdrawals, and betting activity at any time. Reading your own data is the simplest way to understand your patterns.
Self-Exclusion
If you need a long-term break, apply for self-exclusion. During this period, no promotional messages will be sent to you either.
Submit a limit or break request
Fill in the form below to send your request to the support team. Our team will respond quickly via 24/7 live chat or email.
After receiving your request, our support team will get in touch as soon as possible. For urgent needs, contact us directly via live chat.
Warning signs of a problem
When betting or casino gaming goes beyond entertainment and becomes a habit, certain behaviours or feelings may appear. If you notice these signs in yourself or someone you know, seeking help is the best step.
Spending beyond budget
Repeatedly depositing more than your set limit, or feeling the urge to bet more to recover lost money.
Stress and restlessness
Feeling irritable or anxious when unable to play, or turning to betting as the only source of relief.
Hiding from family and friends
A tendency to hide how much you are playing or how much you have lost from those close to you.
Losing track of time
Spending hours on your account and losing focus on family, work, or studies.
Playing with borrowed or saved money
Taking money from personal savings or a family emergency fund for betting.
Unable to accept a loss
Being unable to stop after a loss and continuing to bet more in an attempt to recover the loss, which in most cases only increases it.
Ways to get support
Acknowledging a problem takes courage. Help is available through any of the channels below — mc mcw support, family, or professional counsellors are all there for you.
mc mcw Support Team
Chat in Bangla via live chat seven days a week, twenty-four hours a day, or email us at [email protected]. Our team will help you set limits or apply for self-exclusion with full confidentiality.
Family and trusted people
Talk openly with close family members or trusted friends. Support from loved ones can sometimes be just as effective as professional help.
Professional counsellors
Speaking with a mental health specialist or addiction counsellor can be the most effective step. In Bangladesh, there are various organisations that provide mental health services where you can seek confidential advice.
Seeking help for someone else matters too. If you feel a family member or friend is struggling with betting, encourage them to contact mc mcw support. Our team provides assistance in both Bangla and English.
Answers to any questions about our platform can be found in the FAQ section — where the self-exclusion process, limit settings, and account closure procedures are explained in detail.