mc mcw Privacy Policy

01 Introduction and Applicability

mc mcw places the highest priority on user privacy. This privacy policy applies to every member who uses the mc mcw platform — whether or not they have registered. This policy applies equally to our website, mobile application, and all other related services.

By using this website or opening an account, it is assumed that you have fully read and agreed to the terms of this privacy policy. Our Terms and Conditions should be read alongside this privacy policy, as both documents together form the complete framework of the relationship between you and us.

02 Types of Information Collected

mc mcw collects various types of information, which can broadly be divided into two categories:

2.1 Personally Identifiable Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Email address and mobile number
• Bank account or mobile banking number (bKash, Nagad, Rocket, Upay — for transaction processing only)
• Residential address

2.2 Non-Personal Information

• IP address and device identifier information
• Browser type, operating system, and version
• Types of pages visited on the website and time of visit
• Referral source and session duration
• Gaming preferences and activity summary (not specific statistics)

03 Methods of Information Collection

mc mcw collects information through the following methods:

• Registration Form: Information you provide when opening an account.
• Transaction Activity: Financial information automatically recorded during deposit and withdrawal processes.
• Customer Service Communication: Information you share via live chat or email.
• Technical Information: Information automatically collected from cookies, log files, and web beacons.
• Identity Verification: Documents uploaded during the KYC process.

04 Purpose of Information Use

Collected information is used only for the following purposes:

• Creating, managing, and securing accounts
• Processing deposit and withdrawal transactions
• Providing bonus and promotion services
• Detecting and preventing fraudulent activity
• Providing customer service and technical support
• Improving platform performance
• Meeting applicable legal obligations
• Running responsible gaming programs — to learn more, visit our Responsible Gaming page

Your information is never sold, leased, or transferred to third parties for commercial marketing purposes without your consent.

05 Sharing Information with Third Parties

mc mcw may share information with specific third parties in limited circumstances. These cases are:

• Payment Processors: Mobile financial service providers such as bKash, Nagad, Rocket, and Upay, as well as bank transfer institutions, receive only the minimum information necessary to complete transactions.
• Game Software Providers: Partner studios such as Pragmatic Play, PG Soft, Evolution, JILI, and others may receive some non-personal session data to deliver gaming services.
• Technology Service Providers: Companies contracted for hosting, analytics, and security services receive limited information under strict confidentiality obligations.
• Legal Obligations: Disclosure of information may be legally required in response to a court order or a valid request from an authority.

Outside of the above cases, personal information is not disclosed to any third party without your explicit consent.

06 Cookies and Tracking Technologies

Cookies are used on the mc mcw website. Cookies are small text files stored in your browser that help improve the service.

6.1 Types of Cookies

• Essential Cookies: These are required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your language preferences and account settings.
• Analytical Cookies: Used to generate site usage statistics, which are not linked to a user's name or identity.

Most browsers allow you to disable cookies. However, disabling cookies may cause some services to not function properly.

07 Data Security Measures

mc mcw takes industry-standard technical and organisational measures to keep your information secure:

• SSL Encryption: All data transmission between the website and servers is encrypted using SSL technology.
• Data Encryption: Stored sensitive information (passwords, financial data) is protected with strong encryption algorithms.
• Access Controls: Only authorised staff have access to specific information, and only within the limits necessary for their role.
• Monitoring Systems: Server and account activity is regularly monitored.
• Security Testing: Periodic security assessments are conducted to identify potential vulnerabilities.

08 Data Retention Period

mc mcw retains your information for as long as it is needed. The general policy is:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, financial transaction records and identity verification documents may be retained for a specified period due to legal requirements.
• Marketing Information: Information used for communication purposes is deleted once you withdraw your consent.
• Technical Logs: Server logs are kept for a limited period for security purposes.

09 User Rights

As a member of the mc mcw platform, you have certain rights over your own information:

• Right to Access: If you want to know what information we hold about you, submit a request to customer service.
• Right to Correction: If there is any inaccuracy in your information, you may apply to have it corrected.
• Right to Deletion: You may request deletion of information that is not subject to legal retention obligations.
• Right to Restrict Processing: In certain circumstances, you may limit the use of your information.
• Right to Portability: You have the right to request your own information in a machine-readable format.
• Right to Withdraw Consent: Consent for marketing communications may be withdrawn at any time.

To exercise these rights, contact our customer service. We provide support in both Bengali and English via 24/7 live chat and email.

10 Protection of Minors

mc mcw is strictly not for anyone under the age of 21. We do not knowingly collect personal information from anyone under the age of 21. Age verification is a mandatory step in the registration process. If we become aware that information from a minor has been collected, it is deleted immediately and the associated account is closed.

If parents suspect that their child has registered on the platform, please contact us. We will take immediate action.

11 Policy Changes

mc mcw reserves the right to update this privacy policy at any time. In the case of significant changes, members will be notified by email or through a notification on the platform. Continued use of the platform after changes are published will be considered acceptance of the updated policy.

Previous versions of the policy may be made available upon request. For any questions about changes, visit our FAQ section or contact customer service directly.

12 Contact

If you have any questions, complaints, or requests regarding this privacy policy, please contact us:

• Live Chat: Direct chat on the website — active 24/7
• Email: [email protected]

Our customer service team provides support in both Bengali and English. Any information-related requests you submit are processed as quickly as possible.